Emotional Intelligence and Interpersonal Skills


Emotional intelligence is the ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior. Studies have shown that people with high emotional intelligence have greater mental health, exemplary job performance, and more potent leadership skills. Markers of EI and methods of developing it have become more widely coveted in the past few decades.

The objectives of this course is to apply the principles and concepts of emotional intelligence to the management of self and others

Target Audience: 

This course is recommended for executives, HR managers, PAs and any other individuals who need to better self-manage within the workplace

Course Outcomes: 

Upon completion, our delegates will be more competent in the following areas:


  • Demonstrate knowledge and understanding of the  concepts and principles  of emotional intelligence in respect of life and work relations. This is explained with reference to examples from work and life scenarios and by referring to examples (eg. self-confidence, self-esteem, self-awareness, and losing control).
  • Analyse the impact of emotional intelligence on work and life interactions. The negative and positive effect of emotional intelligence is explained through examples at the interpersonal and intrapersonal level.
  • The effects of practicing emotional intelligence are set-out by referring to examples . Examples could include interpersonal conflict, positive work environment, stress management and  efficiency.
  • Analyse the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations.
  • Evaluate own level of emotional intelligence in order to determine development areas. Own responses to life and work situations are analysed in terms of the principles and concepts of emotional intelligence.
  • Techniques for improving own emotional intelligence are described in relation to development areas identified. Strengths and weaknesses are analysed with reference to the concepts and principles of emotional intelligence in order to identify development area