Practical Credit Control and Debt Management

19 février to 2 mars

This course covers the principles and practices of credit control and managing debts. This course is ideally suited to those working within a credit control function of a large organisation or those managing the finances of small businesses. The course covers credit control methods and techniques which will ensure a more effective approach to ensuring customers meet their commitments and pay on time. At the end of the course, you will be able to operate a complete collections programme with increased confidence using best practice techniques.The primary goal of any credit department is to protect the company's profitability by ensuring that the money due to the company is collected on time and in full. A successful Credit department will do so while maintaining customer goodwill during the collection process 

To achieve their primary goal, credit departments must have a sound credit assessment and collections policy in place to identify and minimise risk that may lead to debt write off or non-recovery. This course will demonstrate how to implement proactive debt limiting procedures, such as comprehensive credit assessments, defined credit policies, credit limits, authority levels and escalation procedures.

Target Audience: 
  • Debtors Mangers
  • Financial Managers
  • Credit Control Managers
  • Company Legal Advisors
  • Owners of Small Businesses
  • Credit Sponsors
  • Financial Controllers
  • Credit Controllers
  • Admin Managers
Course Outcomes: 
  • Understanding the principles and reasons behind Credit Control and is impact on the organisation
  • Clearly defining your company's credit rules and policies to ensure that they do not leave you vulnerable
  • The importance of a sound credit assessment & application to form the foundation of the legal relationship
  • Methods of gauging a customer's creditworthiness, stability and limits when evaluating the Credit Application
  • The importance of conducting regular, formalised account review  processes - looking for 'red flags"
  • Ensuring that all staff are clear on how and when issues should get escalated for senior intervention
  • Standardising and simplifying your collections procedure to ensure collectors know how to proceed & what is required of them